Terms of Service

Last Updated: September 24, 2026

1. Acceptance of Terms

By accessing or using the 311 Audit Index, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

311 Audit Index provides visualizations and analytics based on public 311 service request datasets. We are an independent project and are not affiliated with, endorsed by, or representative of any local, state, or federal government entity.

3. Data Accuracy Disclaimer

The data provided on this platform is sourced "as-is" from various municipal Open Data portals (e.g., Tyler Technologies Data & Insights, formerly Socrata). We do not guarantee the accuracy, completeness, or timeliness of this data. We are not liable for any decisions made based on the information provided by our service.

4. Subscriptions and Refunds

Pro access is billed on a recurring monthly basis via Stripe. You may cancel your subscription at any time through the "Manage" button on your dashboard. Cancellations will take effect at the end of your current billing cycle. We do not offer refunds or credits for partial months of service.

5. Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion.

6. Contact

For any questions regarding these Terms, please contact us at: support@311vis.com.