Free dashboard comparing 311 service requests across New York City, Chicago, Los Angeles, San Francisco, Austin, Dallas, Oakland, New Orleans and Baton Rouge. Map complaints, track request volume, and compare how long each city takes to resolve them.
Each city's own request types are mapped into these shared categories so they can be compared:
An independent dashboard that pulls 311 service requests from the open data portals of 9 U.S. cities, sorts them into one shared set of categories, and lets you compare cities side by side on a map and in charts.
New York City, San Francisco, Chicago, Los Angeles, Austin, Dallas, Oakland, New Orleans and Baton Rouge.
311 is the non-emergency number and app many U.S. cities use for service requests and complaints, such as potholes, noise, illegal parking, missed trash pickup, broken streetlights and graffiti. Each request is logged with a category, location, open date and, once handled, a close date.
Resolution time is the time between when a request was opened and when the city marked it closed. Requests that are still open count as unresolved. Because every city is measured the same way, you can compare, for example, how long pothole requests take in New York versus Chicago.
Every city uses its own request types, so each one is mapped into shared categories: Noise & Nuisance, Infrastructure & Streets, Parking & Vehicles, Sanitation & Environment, Water & Utilities, Parks, Trees & Animals, Housing & Buildings. The Methodology page explains the pipeline and how gaps in each city's data are flagged.
A pipeline checks every city for new and changed requests once a day. Cities publish on their own schedules, so the newest day or two can be incomplete; the dashboard marks those days.
Yes. Anyone can explore the last year of data for free. A Pro plan unlocks the full history for each city.
No. It is an independent project built on public open data and is not affiliated with any city or government agency.
Found a bug, spotted wrong data, or have a question? Email support@311vis.com.